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Is It Better to Book Directly With Hotels? What You Should Know

Travelers as we speak are offered with more booking options than ever before. On-line travel agencies (OTAs) like Booking.com, Expedia, and Hotels.com dominate the search results, providing deals and comparisons throughout hundreds of properties. Nonetheless, a rising number of seasoned travelers are choosing to book directly with hotels. Why? Because direct booking can supply unique advantages that third-party platforms simply can’t match.

Better Rates and Perks

One of many biggest misconceptions in the travel world is that OTAs always offer the bottom prices. While they often advertise unique deals, many hotels assure the most effective rate on their own websites. Some even provide value matching or discounts for guests who book directly.

Past price, booking directly typically comes with added perks. These would possibly include free breakfast, room upgrades, early check-in, late check-out, or complimentary parking and Wi-Fi. These extras can significantly enhance your keep and are usually reserved for direct bookers or loyalty members.

Greater Flexibility

Another key advantage of direct booking is flexibility. Most hotels offer more beneficiant cancellation and modification policies while you book through their site. With OTAs, modifications can be more complicated and generally incur higher charges, particularly if the booking is part of a non-refundable promotion.

Direct communication with the hotel also makes it simpler to customize your stay. Want a crib in the room? Desire a particular floor or view? These requests are more likely to be accommodated when the hotel can work with you directly moderately than through a third-party portal.

Loyalty Rewards and Exclusive Presents

If you’re a frequent traveler, joining a hotel’s loyalty program might be very rewarding. Points earned from direct bookings could be redeemed free of charge nights, upgrades, or other benefits. Most chains—comparable to Marriott Bonvoy, Hilton Honors, and IHG One Rewards—only award points for direct reservations.

Hotels additionally tend to promote their finest provides directly on their websites or through electronic mail to subscribers. These unique packages may embrace seasonal discounts, bonus nights, or dining credits that are not available through OTAs.

Higher Customer Service

If you book through a third-party site and something goes flawed—reminiscent of overbooking or a cancellation—it could be harder to resolve the issue quickly. Hotels usually have limited ability to make adjustments or concern refunds for OTA bookings, meaning you'll have to go through the third party’s customer service, which can delay solutions.

Booking directly gives you a direct line of communication with the hotel staff. If any problems arise, it’s easier and faster to find a resolution. Hotels typically prioritize guests who book with them over those that come through OTAs when it involves upgrades and problem resolution.

When OTAs Would possibly Be Useful

That said, OTAs do provide benefits in particular situations. They’re glorious tools for comparing prices, locations, and amenities across a number of properties at once. Some additionally bundle offers with flights or automotive leases for added savings. If you’re booking a visit on quick notice or exploring unfamiliar destinations, OTAs can provide helpful consumer reviews and scores that simplify the choice process.

In uncommon cases, third-party platforms may need access to particular rates during high-demand durations or supply loyalty points through their own programs, similar to Expedia Rewards. However, it’s always value checking the hotel’s direct website before making a closing decision.

The Backside Line

Booking directly with hotels usually leads to raised service, added perks, and more flexible terms. While OTAs will be helpful for comparison and planning, savvy vacationers increasingly turn to direct booking for a more reliable and personalized experience. Earlier than locking in your subsequent keep, take a moment to check the hotel’s website—you might be shocked at what you find.

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